[wix-users] Issue with installation of software

Edwin Castro egcastr at gmail.com
Wed Feb 19 14:25:46 PST 2020

Please share verbose logs for the uninstall of the old version and the
install of the new one.

NOTE: The mailing list doesn't keep file attachments so you'll need to post
the logs somewhere and provide links.

Edwin G. Castro

On Wed, Feb 19, 2020 at 1:07 PM clementjean.robert--- via wix-users <
wix-users at lists.wixtoolset.org> wrote:

> Version of wix 3.9
> Version of visual studio : 2017 community version 15.8.7
> OS Windows 10
> Good Morning,
> I encounter a problem with installation of msi designed with wix 3.9.
> I have developped a new version of a software which is 2.0.0.
> The old version was 1.5.0.
> When I uninstall first the old version and install the new one, I get an
> issue : the old version comes back.
> In fact, it's like the system had kept in memory the old components and
> when I installed the new version it reinstall the old ones(with old files)
> and not the new components added in new version. However, Orca tool shows
> that the MSI contains my new files and new components.
> One more, I don't understand why because I have followed the rule of
> adding an upgrade table which contains "upgrade version" element...
> I have searched a long time on internet but I have never found the
> solution.
> I hope someone could help me.
> For more precisions in the logs only old components appears and at the end
> of logs product version installed is set to 1.5.0 instead of 2.0.0
> and findrelatedproducts return 1
> Cordially
> blinx83
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