[wix-users] Bundle uninstaller quits silently (Uninstalling a MSI package directly v.s uninstalling from a bundle)

[Hoover, Jacob]

More context is needed…  Really should post links to the full logs for both the MSI and the bundle under the first fail scenario.

Also, confirm you are using WixStdBA and not a custom BA.

From: Shuai Lin [mailto:linshuai2012 at gmail.com]
Sent: Tuesday, June 25, 2019 10:59 AM
To: Hoover, Jacob <Jacob.Hoover at greenheck.com>
Cc: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
Subject: Re: [wix-users] Bundle uninstaller quits silently (Uninstalling a MSI package directly v.s uninstalling from a bundle)

It's only scheduled in InstallExecuteSequence.

Some additional information:

1. When the bundle uninstaller quits silently, the last line of its log file is:

        [0BAC:0ECC][2019-06-25T03:26:19]i301: Applying execute package: MyAppPrograms, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

That's also why I suspect it could be a wix bug - even if the MSI package raises an error, I would expect the bundle to catch & log it, instead of leaving no trace at all.

2. I tried wix 3.14, but it's still the same problem.

Thanks!

On Tue, Jun 25, 2019 at 11:44 PM Hoover, Jacob <Jacob.Hoover at greenheck.com<mailto:Jacob.Hoover at greenheck.com>> wrote:
Is your custom action scheduled in both InstallExecuteSequence and InstallUISequence?

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org<mailto:wix-users-bounces at lists.wixtoolset.org>] On Behalf Of Shuai Lin via wix-users
Sent: Tuesday, June 25, 2019 10:12 AM
To: wix-users at lists.wixtoolset.org<mailto:wix-users at lists.wixtoolset.org>
Cc: Shuai Lin <linshuai2012 at gmail.com<mailto:linshuai2012 at gmail.com>>
Subject: [wix-users] Bundle uninstaller quits silently (Uninstalling a MSI package directly v.s uninstalling from a bundle)

Hi all,

We have a wix bootstrapper bundle, which includes a chain of a MsiPackage and some other helper ExePackage. Recently I have observed a weird behavior.

Some background:

0. Burn v3.11.1.2318, Windows v10.0 (Build 17763: Service Pack 0) 1. The bundle wxs:

    <Chain>
      <MsiPackage Id="MyAppPrograms"
                  SourceFile="inputs\myapp.msi"
                  DisplayInternalUI='no'
                  Permanent="no">
      </MsiPackage>
      <ExePackage SourceFile="myhelper.exe"
                  .... >
      </ExePackage>
    </Chain>

2. The MSI package has a custom action (type is ExeCommand). The action  would fail - exit with code 1 rather than 0 due to a bug of the application code, but it should't matter since we have Return="ignore", as you can see below.

    <CustomAction Id="StopMyApp" FileKey="myapp.exe"
                  ExeCommand="--stop"
                  Execute="immediate"
                  Impersonate="yes"
                  Return="ignore" />

    <Custom Action="StopMyApp" Before="InstallValidate">
        UPGRADINGPRODUCTCODE OR WIX_UPGRADE_DETECTED OR (REMOVE="ALL")
    </Custom>

The thing that has been puzzling me for the last few days is:
* If I uninstall the bundle from the control panel, the uninstaller would fail silently: the bundle uninstaller UI just exits in the half way, without any prompts. (But if I uninstall the bundle again it would complete the uninstall successfully).
* In contrast, if I uninstall the MSI directly from command line with "msiexec /x{guid-of-msi}", then the MSI could be uninstalled successfully.

I collected the logs for both methods:

- Logs when uninstalling the MSI directly with "msiexec /x" (which could
succeed):

    [...]
    Action ended 3:35:10: MigrateFeatureStates. Return value 0.
    MSI (s) (10:80) [03:35:10:067]: Doing action: StopMyApp
    Action start 3:35:10: StopMyApp.
    CustomAction StopMyApp returned actual error code 1 but will be translated to success due to continue marking
    Action ended 3:35:11: StopMyApp. Return value 1.
    MSI (s) (10:80) [03:35:12:005]: Doing action: InstallValidate
    Action start 3:35:12: InstallValidate.
    [...]

- Logs when uninstalling the bundle (which would fail):

    [...]
    Action ended 3:26:20: MigrateFeatureStates. Return value 0.
    MSI (s) (E4:80) [03:26:20:091]: Doing action: StopMyApp
    MSI (s) (E4:80) [03:26:22:623]: Doing action: InstallValidate
    [...]
    [As you can see, in this case there is no logs of "Action start"
"Action stop" ever after the StopMyApp action is reached]

My questions is:
1. From the perspective of the MSI, is there any difference between uninstalling it directly v.s uninstalling it as part of a bundle?
2. How could the bundle uninstaller just quit silently without any prompt / dialog? Could it be a bug of wix?

Any thoughts?

Regards,
Shuai

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