[wix-users] WiX Installer hangs intermittently while executing custom action

Russell Haley russ.haley at gmail.com
Wed Feb 14 21:12:01 PST 2018

Sorry, hit the wrong button. Have you tried it with logging turned on?

msiexec /i "my-installer.msi" /L*V "my-installer.log"

This might give you some reference, or might not be helpful at all.
Perhaps some indication in your email about what the custom action is
doing would be helpful to suggest debugging? A couple thoughts come to
mind: A resource is in use and can't be removed, a UI element has been
created to ask for information from the user and no UI is available.

Has the CustomAction been independently debugged?


On Wed, Feb 14, 2018 at 9:06 PM, Russell Haley <russ.haley at gmail.com> wrote:
> Hi,
> Have you tried running the installer with logging on?
> On Wed, Feb 14, 2018 at 7:21 PM, Rishabh Verma via wix-users
> <wix-users at lists.wixtoolset.org> wrote:
>> Folks,
>> It has been observed that running a WiX installer with a custom action is getting stuck once in a while executing custom action. Based on the analysis, the machines in which this issue occurred had not been restarted for 8-9 days. We analyzed the wait chain and found that msiexec was waiting for rundll32.exe. On killing rundll32.exe, the setup rolled back. Any pointers to get around this issue would be great as we are about to release this to customer
>> Thanks,
>> Rishabh
>> ____________________________________________________________________
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