[wix-users] OfficeScan Virus pop-up while installing Custom BA Setup in XP

Fri Aug 4 01:26:50 PDT 2017

Try signing the installer. Use insignia for signing.

On 04-Aug-2017 12:58 PM, "Periyasamy Chinnu" <biggodannauniv at gmail.com>
wrote:

> Hi,
>
> Created Burn based installer using WiX v3.11. On installation trigger Trend
> Micro OfficeScan and it says "*OfficeScan detected a behavior monitoring
> policy violation and blocked the process(es)*" in *Windows XP* machine. The
> virus checker terminates the installer immediately and leaves an entry in
> the Installed Programs control panel list even though the software is not
> installed.
>
> I also created installer with InstallShield. The setup created using
> InstallShield is installed without virus issue.
>
> Please share any suggestion for this?
>
> Here is the installer Log:
>
> [1394:13A0][2017-08-04T12:17:57]i300: Apply begin
> [15E8:0520][2017-08-04T12:17:58]i358: Pausing automatic updates.
> [15E8:0520][2017-08-04T12:17:58]i359: Paused automatic updates.
> [15E8:0520][2017-08-04T12:17:58]i360: Creating a system restore point.
> [15E8:0520][2017-08-04T12:18:27]i361: Created a system restore point.
> [15E8:0520][2017-08-04T12:18:27]i370: Session begin, registration key:
> SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{
> 56cf970e-b524-4bc7-ad7e-8675e1b708e1},
> options: 0x7, disable resume: No
> [15E8:0520][2017-08-04T12:18:32]i000: Caching bundle from:
> 'C:\DOCUME~1\USERO~1\LOCALS~1\Temp\{0DC68D50-CC8C-4E86-8739-
> 024AAEE30E46}\.be\MyMBAInstaller.exe'
> to: 'C:\Documents and Settings\All Users\Application Data\Package
> Cache\{56cf970e-b524-4bc7-ad7e-8675e1b708e1}\MyMBAInstaller.exe'
> [15E8:0520][2017-08-04T12:18:33]i320: Registering bundle dependency
> provider: {56cf970e-b524-4bc7-ad7e-8675e1b708e1}, version: 1.0.0.0
> [15E8:0520][2017-08-04T12:18:33]i371: Updating session, registration key:
> SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{
> 56cf970e-b524-4bc7-ad7e-8675e1b708e1},
> resume: Active, restart initiated: No, disable resume: No
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to send
> BURN_ELEVATION_MESSAGE_TYPE_PROCESS_DEPENDENT_REGISTRATION message to
> per-machine process.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to execute
> dependent registration action.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to send
> message to per-machine process.
> [1394:13A0][2017-08-04T12:18:33]e000: Error 0x800700e8: Failed to save
> engine state in per-machine process.
> [1394:13A0][2017-08-04T12:18:33]e501: The state file could not be saved,
> error: 0x12f7d0. Continuing...
> [1394:13C4][2017-08-04T12:18:35]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13C4][2017-08-04T12:18:35]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13C4][2017-08-04T12:18:35]e000: Error 0x800700e8: Failed to send
> BURN_ELEVATION_MESSAGE_TYPE_CACHE_OR_LAYOUT_CONTAINER_OR_PAYLOAD message
> to
> per-machine process.
> [1394:13C4][2017-08-04T12:18:35]e314: Failed to cache payload:
> MyMBAMSIPackage.msi from working path:
> C:\DOCUME~1\USERO~1\LOCALS~1\Temp\{0DC68D50-CC8C-4E86-8739-
> 024AAEE30E46}\MyMBAMSIPackage.msi,
> error: 0x800700e8.
> [1394:13C4][2017-08-04T12:18:35]e349: Application requested retry of
> payload: MyMBAMSIPackage.msi, encountered error: 0x800700e8. Retrying...
> [1394:13C4][2017-08-04T12:18:39]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13C4][2017-08-04T12:18:39]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13C4][2017-08-04T12:18:39]e000: Error 0x800700e8: Failed to send
> BURN_ELEVATION_MESSAGE_TYPE_CACHE_OR_LAYOUT_CONTAINER_OR_PAYLOAD message
> to
> per-machine process.
> [1394:13C4][2017-08-04T12:18:39]e314: Failed to cache payload:
> MyMBAMSIPackage.msi from working path:
> C:\DOCUME~1\USERO~1\LOCALS~1\Temp\{0DC68D50-CC8C-4E86-8739-
> 024AAEE30E46}\MyMBAMSIPackage.msi,
> error: 0x800700e8.
> [1394:13C4][2017-08-04T12:18:39]e349: Application requested retry of
> payload: MyMBAMSIPackage.msi, encountered error: 0x800700e8. Retrying...
> [1394:13C4][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13C4][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13C4][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to send
> BURN_ELEVATION_MESSAGE_TYPE_CACHE_OR_LAYOUT_CONTAINER_OR_PAYLOAD message
> to
> per-machine process.
> [1394:13C4][2017-08-04T12:18:43]e314: Failed to cache payload:
> MyMBAMSIPackage.msi from working path:
> C:\DOCUME~1\USERO~1\LOCALS~1\Temp\{0DC68D50-CC8C-4E86-8739-
> 024AAEE30E46}\MyMBAMSIPackage.msi,
> error: 0x800700e8.
> [1394:13C4][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13C4][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13C4][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to send
> BURN_ELEVATION_MESSAGE_TYPE_CACHE_CLEANUP message to per-machine process.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed while
> caching, aborting execution.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to send
> message to per-machine process.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to end
> session in per-machine process.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> message type to pipe.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to write
> send message to pipe.
> [1394:13A0][2017-08-04T12:18:43]e000: Error 0x800700e8: Failed to send
> message to per-machine process.
> [1394:13A0][2017-08-04T12:18:43]i399: Apply complete, result: 0x800700e8,
> restart: None, ba requested restart:  No
>
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