[wix-users] WiX Bundle major upgrade randomly produces 'Error 1923 Service could not be installed error"

[Neil Hayes]

I've found that sometimes installing a service hits a few issues and I normally resort to a manual process to resolve them and in no order of priority:

1. Check in the registry to see if a service with the same name already exists?
2. Manually install the service either from a  command line or vbscript - do I get an error?
	a. Modify the script to get an error code
3. During your install process at the point of the popup is the service actually installed?
	a. Can I start the service while install is paused with popup?
4. If the service is running as a user -  local service rights?
5. Rebooting the machine can just suddenly set things right
6. Running procmon (sysinternals tools) can sometimes shed some light.

Neil


-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Fenstad, Darrel B
Sent: Saturday, August 27, 2016 6:36 PM
To: wix-users at lists.wixtoolset.org
Subject: [wix-users] WiX Bundle major upgrade randomly produces 'Error 1923 Service could not be installed error"

Hi,



I am looking for some help with an error that occurs when installing a major upgrade with WiX. I am not sure it is related to WiX, but I thought I’d start here for some help. The error happens on a random basis (i.e., not  every upgrade I perform).



The error is reported in a popup dialog as follows with a Retry or Cancel button:



Service ‘OS 2200 SMC WMI Provider’ (OS2200SmcWmi) could not be installed.

Verify that you have sufficient privileges to install the system services.



In the .msi.log file I see the error reported as ‘Error 1923’.



MSI (s) (14:E4) [11:07:48:034]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])

MSI (s) (14:E4) [11:07:48:034]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)

MSI (s) (14:E4) [11:07:48:034]: Executing op: ServiceInstall(Name=OS2200SmcWmi,DisplayName=OS 2200 SMC WMI Provider,ImagePath="C:\Program Files\Unisys\OS 2200 Server Management Control\Bin\SmcWmiService.exe",ServiceType=16,StartType=2,ErrorControl=32769,,Dependencies=[~],,StartName=.\UnisysSmcLvsr6,Password=**********,Description=A WMI Provider that interfaces with the OS 2200 Server Management Control (SMC) service for managing OS 2200 partitions.,,)



MSI (s) (14:E4) [11:07:50:316]: Product: OS 2200 Server Management Control Windows Services -- Error 1923. Service 'OS 2200 SMC WMI Provider' (OS2200SmcWmi) could not be installed.  Verify that you have sufficient privileges to install system services.



MSI (s) (14:E4) [11:07:51:019]: Executing op: ActionStart(Name=ExecSecureObjects,,)

Error 1923. Service 'OS 2200 SMC WMI Provider' (OS2200SmcWmi) could not be installed.  Verify that you have sufficient privileges to install system services.

MSI (s) (14:E4) [11:07:51:019]: Executing op: CustomActionSchedule(Action=ExecSecureObjects,ActionType=3073,Source=BinaryData,Target=ExecSecureObjects,CustomActionData=C:\ProgramData\Unisys\OS 2200 Server Management Control\€CreateFolder€€Administrators€268435456€C:\ProgramData\Unisys\OS 2200 Server Management Control\€CreateFolder€€Sentinel Administrators€268435456€C:\ProgramData\Unisys\OS 2200 Server Management Control\€CreateFolder€€UnisysSmcLvsr6€268435456€C:\ProgramData\Unisys\OS 2200 Server Management Control\€CreateFolder€€Everyone€-1610612736)

MSI (s) (14:D0) [11:07:51:019]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5A4.tmp, Entrypoint: ExecSecureObjects





In the Window Application Event Log, the same thing:


Product: OS 2200 Server Management Control Windows Services -- Error 1923. Service 'OS 2200 SMC WMI Provider' (OS2200SmcWmi) could not be installed.  Verify that you have sufficient privileges to install system services.



I don’t think it has anything to do with permissions because my WiX bundle installs fine the first time and only random major upgrades produce this error. Browsing online about this error I could not find any threads talking about this error being random.



It does not matter if I click Retry or Cancel (or the [X] button to cancel) the pop up dialog, the WiX bundle continues on and actually installs the upgrade (verified by checking the file version of the .exe installed).



My WiX code for installing the service is as follows:


        <Component Id="SmcWmiService" Win64="yes" Guid="466A30A6-35F3-48D0-979D-6793F55B7589">

          <File Id="SmcWmiService.exe" Source="$(var.SmcSolutionOutput)/SmcWmiService.exe" KeyPath="yes"/>
          <ServiceInstall Id="SmcWmiServiceInstall"
                          Account=".\[SMC2200U1]"
                          Description="!(loc.SmcWmiServiceDescription)"
                          DisplayName="!(loc.SmcWmiServiceDisplayName)"
                          ErrorControl="normal"
                          Interactive ="no"
                          Name="!(loc.SmcWmiServiceName)"
                          Password="[SMC2200P1]"
                          Start="auto"
                          Type="ownProcess"
                          Vital="yes">
            <util:ServiceConfig FirstFailureActionType="restart"
                          SecondFailureActionType="restart"
                          ThirdFailureActionType="none"
                          RestartServiceDelayInSeconds="60"
                          ResetPeriodInDays="1"/>
          </ServiceInstall>
          <ServiceControl Id="SmcWmiServiceControl"
                          Name="!(loc.SmcWmiServiceName)"
                          Start="install"
                          Stop="both"
                          Remove="uninstall"
                          Wait="no" />
        </Component>



I am installing 3 other services and they never get a pop up – just this one service. When I get the pop up, I can see in Windows Explorer that the ‘SmcWmiService.exe’ file is installed (the correct file version is installed for the upgrade).



Any help would be appreciated.





Thanks,



Darrel











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