[wix-users] Wix bundle failed to upgrade

Tue Nov 29 18:45:08 PST 2022

MSI (s) (5C:9C) [08:37:24:416]: Note: 1: 2203 2: C:\ProgramData\Package
Cache\{EE1C9582-FA55-4E05-9E08-036385B32255}v4.1.8426\OasisSetup.msi 3:
-2147287037

Note 2203 is Database: [2]. Cannot open database file. System error [3].

REF: https://errorco.de/msi/2203/

System error -2147287037 is STG_E_PATHNOTFOUND

REF: https://errorco.de/win32/winerror-h/stg_e_pathnotfound/-2147287037/

This seems to indicate C:\ProgramData\Package Cache\{EE1C9582-FA55-4E05-
9E08-036385B32255}v4.1.8426\OasisSetup.msi does not exist.

Your best bet is probably to use ProcMon to determine why OasisSetup.msi is
disappearing.

REF: https://learn.microsoft.com/en-us/sysinternals/downloads/procmon

--
Edwin G. Castro

On Tue, Nov 29, 2022 at 6:05 PM Jackie Xu <jackie.xu at teradyne.com> wrote:

> Hi Edwin,
>
>
>
> Thanks for your reply, below is the log from msi when bundle upgrade
> failed. (*Please ignore the version number mismatch* ):
>
> === Verbose logging started: 10/20/2022  8:37:24  Build type: SHIP UNICODE
> 5.00.10011.00  Calling process:
> C:\WINDOWS\Temp\{4BBC1BC9-2704-494C-BC6A-6AA36DD1957B}\.be\OasisSetup_4.1.8426_BETA.exe
> ===
>
> MSI (c) (48:E4) [08:37:24:373]: Resetting cached policy values
>
> MSI (c) (48:E4) [08:37:24:373]: Machine policy value 'Debug' is 0
>
> MSI (c) (48:E4) [08:37:24:373]: ******* RunEngine:
>
>            ******* Product: C:\ProgramData\Package
> Cache\{EE1C9582-FA55-4E05-9E08-036385B32255}v4.1.8426\OasisSetup.msi
>
>            ******* Action:
>
>            ******* CommandLine: **********
>
> MSI (c) (48:E4) [08:37:24:375]: Client-side and UI is none or basic:
> Running entire install on the server.
>
> MSI (c) (48:E4) [08:37:24:375]: Grabbed execution mutex.
>
> MSI (c) (48:E4) [08:37:24:394]: Cloaking enabled.
>
> MSI (c) (48:E4) [08:37:24:394]: Attempting to enable all disabled
> privileges before calling Install on Server
>
> MSI (c) (48:E4) [08:37:24:394]: Incrementing counter to disable shutdown.
> Counter after increment: 0
>
> MSI (s) (5C:34) [08:37:24:414]: Running installation inside multi-package
> transaction C:\ProgramData\Package
> Cache\{EE1C9582-FA55-4E05-9E08-036385B32255}v4.1.8426\OasisSetup.msi
>
> MSI (s) (5C:34) [08:37:24:414]: Grabbed execution mutex.
>
> MSI (s) (5C:9C) [08:37:24:416]: Resetting cached policy values
>
> MSI (s) (5C:9C) [08:37:24:416]: Machine policy value 'Debug' is 0
>
> MSI (s) (5C:9C) [08:37:24:416]: ******* RunEngine:
>
>            ******* Product: C:\ProgramData\Package
> Cache\{EE1C9582-FA55-4E05-9E08-036385B32255}v4.1.8426\OasisSetup.msi
>
>            ******* Action:
>
>            ******* CommandLine: **********
>
> MSI (s) (5C:9C) [08:37:24:416]: Note: 1: 2203 2: C:\ProgramData\Package
> Cache\{EE1C9582-FA55-4E05-9E08-036385B32255}v4.1.8426\OasisSetup.msi 3:
> -2147287037
>
> MSI (s) (5C:9C) [08:37:24:416]: MainEngineThread is returning 3
>
> MSI (s) (5C:34) [08:37:24:418]: User policy value 'DisableRollback' is 0
>
> MSI (s) (5C:34) [08:37:24:418]: Machine policy value 'DisableRollback' is 0
>
> MSI (s) (5C:34) [08:37:24:418]: Incrementing counter to disable shutdown.
> Counter after increment: 0
>
> MSI (s) (5C:34) [08:37:24:418]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
>
> MSI (s) (5C:34) [08:37:24:419]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
>
> MSI (s) (5C:34) [08:37:24:420]: Decrementing counter to disable shutdown.
> If counter >= 0, shutdown will be denied.  Counter after decrement: -1
>
> MSI (c) (48:E4) [08:37:24:421]: Decrementing counter to disable shutdown.
> If counter >= 0, shutdown will be denied.  Counter after decrement: -1
>
> MSI (c) (48:E4) [08:37:24:421]: MainEngineThread is returning 3
>
> === Verbose logging stopped: 10/20/2022  8:37:24 ===
>
>
>
>
>
> Best Regards,
>
>
>
> Jackie Xu
>
> Teradyne HeFei | ADC
>
> Office: +86-551-63803346
>
>
>
> *From:* Edwin Castro <egcastr at gmail.com>
> *Sent:* Wednesday, November 30, 2022 9:54 AM
> *To:* WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
> *Cc:* wix-users <wix-users-bounces at lists.wixtoolset.org>; Jackie Xu <
> jackie.xu at teradyne.com>
> *Subject:* Re: [wix-users] Wix bundle failed to upgrade
>
>
>
> *CAUTION - EXTERNAL EMAIL: *Do not open attachments or links unless you
> recognize the sender and the content is safe.
>
> What does the log for the upgrade of OasisSetup.msi say?
>
>
>
> --
> Edwin G. Castro
>
>
>
> On Tue, Nov 29, 2022 at 5:31 PM Jackie Xu via wix-users <
> wix-users at lists.wixtoolset.org> wrote:
>
> Hi Experts,
>
> I am facing an issue that I failed to upgrade my bundle installer on some
> machines (On most machines, it worked fine).
> My bundle contains 3 installers, 2 msi installers and one EXE installer.
> When install a newer version I got an error pop-up said, "The Specified
> Account already exists".
> After clicking OK, and a few moments later, it shows "0x80070003 - The
> system cannot find the path specified."
>
> Here is the log:
> [1408:0F00][2022-09-29T10:51:37]i301: Applying execute package:
> OasisSetup.msi, action: Install, path: C:\ProgramData\Package
> Cache\{3FDC0824-4867-40DE-A1F0-390AA8575AC4}v4.1.8352\OasisSetup.msi,
> arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
> [1408:0F00][2022-09-29T10:51:48]e000: Error 0x80070643: Failed to install
> MSI package.
> [1408:0F00][2022-09-29T10:51:48]e000: Error 0x80070643: Failed to execute
> MSI package.
> [2D58:5174][2022-09-29T10:51:48]e000: Error 0x80070643: Failed to
> configure per-machine MSI package.
> [2D58:5174][2022-09-29T10:51:48]i319: Applied execute package:
> OasisSetup.msi, result: 0x80070643, restart: None
> [2D58:5174][2022-09-29T10:51:48]e000: Error 0x80070643: Failed to execute
> MSI package.
>
> I tried to remove the OasisSetup.msi from the bundle, then the bundle can
> upgrade correctly, but when I install the OasisSetup.msi separately and
> upgrade it with a new MSI, it also worked fine. So I just suspect somehow
> the msi failed to upgrade in a bundle, but can upgrade alone.
>
> Any suggestions would be appreciated, this really bugs me for a long time.
>
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