[wix-users] Installer does not uninstall app

[Hoover, Jacob]

If you are using a custom BA and you are changing the behavior of specific callbacks, then it's a result of your changes.

By custom BA, I mean a MBA or a derivative of WixStdBA. In which case, we would need to see which callbacks you have overridden.

https://github.com/wixtoolset/wix3/blob/c02e48ec301a60eba88a3b519d47e88eeaa4c978/src/burn/engine/core.cpp#L308

https://github.com/wixtoolset/wix3/blob/c02e48ec301a60eba88a3b519d47e88eeaa4c978/src/burn/engine/msiengine.cpp#L597

state: Absent

The MSI is not being detected. If it's not detected then planning is irrelevant.

From: Rayner, Russ <russ.rayner at philips.com>
Sent: Monday, July 25, 2022 2:57 PM
To: Hoover, Jacob <Jacob.Hoover at greenheck.com>; WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
Subject: RE: Installer does not uninstall app

Hi,

Yes, custom BA.
This is an EXE built with bootstrap project.

I don't know why burn does not detect the MSI when I have just finished installing the MSI package.
That is the confusing piece.
And I can find a good number of registry items with the text "Bed Occupancy" including the product ID

If I run the exe a 3nd time, (after the bootstrap project has been 'removed'), the MSI package is executed and shows me the Repair/Remove options that I expected to see the 2nd time I ran the EXE (which should have been the uninstall).
Hope that makes sense!


From: Hoover, Jacob <Jacob.Hoover at greenheck.com<mailto:Jacob.Hoover at greenheck.com>>
Sent: Monday, July 25, 2022 3:33 PM
To: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org<mailto:wix-users at lists.wixtoolset.org>>
Cc: Rayner, Russ <russ.rayner at philips.com<mailto:russ.rayner at philips.com>>
Subject: RE: Installer does not uninstall app


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Do you have a custom BA?

[19A0:1264][2022-07-25T15:02:39]i201: Planned package: BedOccupancy, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister

Tells you burn didn't detect the MSI as being installed, so there is nothing for it to do.

From: wix-users <wix-users-bounces at lists.wixtoolset.org<mailto:wix-users-bounces at lists.wixtoolset.org>> On Behalf Of Rayner, Russ via wix-users
Sent: Monday, July 25, 2022 2:18 PM
To: wix-users at lists.wixtoolset.org<mailto:wix-users at lists.wixtoolset.org>
Cc: Rayner, Russ <russ.rayner at philips.com<mailto:russ.rayner at philips.com>>
Subject: [wix-users] Installer does not uninstall app

I am using Wix Toolset v3.11.2.4516

I have a VS 2019 project that installs 1 MSI package.
Install works perfectly, but when I uninstall via ARP, the MSI installer is never executed, but ARP is updated and product is removed.

When I try to install the next build, the install throws error that product is already installed.

This is from the uninstall log.
The product is called BedOccupancy

[19A0:1264][2022-07-25T15:02:35]i001: Burn v3.11.1.2318, Windows v10.0 (Build 14393: Service Pack 0), path: C:\ProgramData\Package Cache\{9c209126-7006-4dea-8ef9-afe9e0275ae3}\Bootstrapper.exe
[19A0:1264][2022-07-25T15:02:35]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{9c209126-7006-4dea-8ef9-afe9e0275ae3}\Bootstrapper.exe" -burn.filehandle.attached=488 -burn.filehandle.self=500 /uninstall'
[19A0:1264][2022-07-25T15:02:35]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\visicusupport\AppData\Local\Temp\Philips_Bed_Occupancy_Monitoring_20220725150235.log'
[19A0:1264][2022-07-25T15:02:35]i000: Setting string variable 'WixBundleManufacturer' to value 'Koninklijke Philips N.V.'
[19A0:1CA8][2022-07-25T15:02:35]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[19A0:1CA8][2022-07-25T15:02:35]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.10.170<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2F1.0.10.170%2F&data=05%7C01%7C%7C87fc1926f92d47e6605e08da6e7476cb%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C637943744189422963%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=tfAEgcucovM%2BNPKdvErvV3hKIJxDxYCWv1Z5teMBL60%3D&reserved=0>'
[19A0:1264][2022-07-25T15:02:35]i100: Detect begin, 1 packages
[19A0:1264][2022-07-25T15:02:35]i101: Detected package: BedOccupancy, state: Absent, cached: Complete
[19A0:1264][2022-07-25T15:02:35]i199: Detect complete, result: 0x0
[19A0:1264][2022-07-25T15:02:39]i200: Plan begin, 1 packages, action: Uninstall
[19A0:1264][2022-07-25T15:02:39]i201: Planned package: BedOccupancy, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[19A0:1264][2022-07-25T15:02:39]i299: Plan complete, result: 0x0
[19A0:1264][2022-07-25T15:02:39]i300: Apply begin
[19A0:1264][2022-07-25T15:02:39]i010: Launching elevated engine process.
[19A0:1264][2022-07-25T15:02:40]i011: Launched elevated engine process.
[19A0:1264][2022-07-25T15:02:40]i012: Connected to elevated engine.
[1E74:1A4C][2022-07-25T15:02:40]i358: Pausing automatic updates.
[1E74:1A4C][2022-07-25T15:02:40]i359: Paused automatic updates.
[1E74:1A4C][2022-07-25T15:02:40]i360: Creating a system restore point.
[1E74:1A4C][2022-07-25T15:02:40]i362: System restore disabled, system restore point not created.
[1E74:1A4C][2022-07-25T15:02:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c209126-7006-4dea-8ef9-afe9e0275ae3}, resume: Active, restart initiated: No, disable resume: No
[1E74:1A4C][2022-07-25T15:02:40]i326: Removed dependency: {9c209126-7006-4dea-8ef9-afe9e0275ae3} on package provider: {0C407C58-416C-414F-90AE-E53266FF983B}, package BedOccupancy
[1E74:1A4C][2022-07-25T15:02:40]i329: Removed package dependency provider: {0C407C58-416C-414F-90AE-E53266FF983B}, package: BedOccupancy
[1E74:1A4C][2022-07-25T15:02:40]i351: Removing cached package: BedOccupancy, from path: C:\ProgramData\Package Cache\{0C407C58-416C-414F-90AE-E53266FF983B}v1.0.10.170\
[1E74:1A4C][2022-07-25T15:02:40]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c209126-7006-4dea-8ef9-afe9e0275ae3}, resume: None, restart: None, disable resume: No
[1E74:1A4C][2022-07-25T15:02:40]i330: Removed bundle dependency provider: {9c209126-7006-4dea-8ef9-afe9e0275ae3}
[1E74:1A4C][2022-07-25T15:02:40]i352: Removing cached bundle: {9c209126-7006-4dea-8ef9-afe9e0275ae3}, from path: C:\ProgramData\Package Cache\{9c209126-7006-4dea-8ef9-afe9e0275ae3}\
[1E74:1A4C][2022-07-25T15:02:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c209126-7006-4dea-8ef9-afe9e0275ae3}, resume: None, restart initiated: No, disable resume: No
[19A0:1264][


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