[wix-users] some files not installing on upgrade... [P]

Thu Jan 26 05:22:21 PST 2017

Classification: Public
The 7 files that are not being installed with the 1 feature (out of 5 features)

Each component/file element have different ID names and different GUIDS and are being installed to different folders...

Are you talking about the source folder of the file? Or the target folder?

Steve

<http://www.titus.com/TMCPolicy_footer_link_landingpage.php>

This message has been marked as Public by Steven Ogilvie on January 26, 2017 8:22:19 AM. Classification provided by TITUS.

From: Blair Murri [mailto:osito at live.com]
Sent: January 25, 2017 9:40 PM
To: Steven Ogilvie <Steven.Ogilvie at titus.com>; WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
Subject: RE: [wix-users] some files not installing on upgrade...

Having a file at the same location with the same name using a different GUID is a component rule violation, and this behavior is one of several possible results of violating the component rules.

Blair Murri

Sent from my Windows 10 phone

From: Steven Ogilvie<mailto:Steven.Ogilvie at titus.com>
Sent: Wednesday, January 25, 2017 11:44 AM
To: WiX Toolset Users Mailing List<mailto:wix-users at lists.wixtoolset.org>
Subject: Re: [wix-users] some files not installing on upgrade...

Classification: Public
This is long winded and I apologize for that...

I am showing the component in 4.6 and the features/components in 4.7 for log4net.dll (one of the DLLs not being installed on upgrade)

So in my 4.6 installer I have various WiX library's
One of them is log4net, which is in 5 MSI's

<ComponentGroup Id="cmpgrp_Log4Net" Directory="WixLibRedirectFolder">

      <Component Id="cmp_Log4Net" Guid="{CB08ECF2-0F34-4324-BD22-0C1A6E042252}">
        <File Id="file_log4net" KeyPath="yes" Source="$(env.SharedServices)\log4net.dll"/>
      </Component>

    </ComponentGroup>

In 4.7 since I have removed the WiX library for Log4net since I cannot use it with 5 different Features (I have various features for each of the 4.6 MSI's since I have rolled numerous installers into 1 MSI (a 32 bit and a 64 bit MSI)

I have 5 different components for log4net that is in 5 different features, each component/file ID is different, and each GUID is different
i.e.
Plugins feature:
<Feature Id="Feature_Client_Plugins"
             Title="$(var.PluginsProductName)"
             Level="0"
             Display="expand"
             ConfigurableDirectory="DIRECTORY_PATH_PLUGINS">
      <ComponentGroupRef Id="ProductComponents_ClientPlugins"/>
      <ComponentRef Id="Cmp_RemoveDPPDir"/>
      <Condition Level="1"><![CDATA[(INSTALLCLIENT_TMC=1 AND FOUNDPRODUCTPLATFORM="x86") OR REMOVE]]></Condition>
    </Feature>
And within that component group I have a component:
<Component Id="cmp_PILog4Net" Guid="{915EDDFD-FEC3-4E30-A5FE-0DF7B0DA2919}">
        <File Id="file_PIlog4net" KeyPath="yes" Source="$(env.SharedServices)\log4net.dll"/>
      </Component>

Client Service feature:
    <Feature Id="Feature_CS"
             Title="$(var.ClientServiceProductName)"
             Level="0"
             Display="expand"
             ConfigurableDirectory="CLIENT_SERVICE_PATH">
      <ComponentGroupRef Id="ProductComponents_ClientService"/>
      <ComponentRef Id="Cmp_RemoveCSPDir"/>
      <!-- Shared services files -->
      <!--<ComponentGroupRef Id="cmpgrp_Log4Net"/>-->
...
      <ComponentGroupRef Id="cmpgrp_WcfServiceBehaviors"/>
      <Condition Level="1"><![CDATA[NOT VersionNT64 OR REMOVE]]></Condition>
    </Feature>
And within that component group I have this component
<Component Id="cmp_Log4Net_CS" Guid="{7EC7457E-18B4-4ECB-A00E-63611424B983}">
        <File Id="file_log4net_CS" KeyPath="yes" Source="$(env.SharedServices)\log4net.dll"/>
      </Component>

1 of our client addins:
<Feature Id="Feature_TMC"
             Title="Client"
             Description="The Client software is required on all end user systems."
             Level="0"
             Display="expand"
             ConfigurableDirectory="DIRECTORY_PATH_CLIENT_TMC">
      <ComponentGroupRef Id="ProductComponents_TMC" />
      <ComponentRef Id="Cmp_RemoveDPCDir_TMC"/>
      <Condition Level="1"><![CDATA[INSTALLCLIENT_TMC=1 AND FOUNDPRODUCTPLATFORM="x86" OR REMOVE]]></Condition>
    </Feature>
And within that component group I have:
<Component Id="cmp_Log4Net_TMC" Guid="{1D986C2A-F30D-4816-AF2B-5C3DF07ECD5B}">
        <File Id="file_log4net_TMC" KeyPath="yes" Source="$(env.SharedServices)\log4net.dll"/>
      </Component>

My Major upgrade element
<MajorUpgrade DowngradeErrorMessage="A newer version of $(var.PlatformProductName) is already installed. Setup will now exit." Schedule="afterInstallValidate" AllowDowngrades="no"/>

My RemoveExistingProducts is:
<RemoveExistingProducts Overridable="yes" After="InstallInitialize"/>

And also tried:
<RemoveExistingProducts Overridable="yes" Before="InstallInitialize"/>

I have added this: (which did not help)
<!-- Prevent us from breaking the rules.  If we do, the patches will fail instead of corrupting. -->
    <!-- http://robmensching.com/blog/posts/2007/1/4/Doing-a-small-update-or-minor-upgrade-in-MSI-Use -->
    <Property Id="MSIENFORCEUPGRADECOMPONENTRULES" Value="1" />

The logs are:

For the TMC add in for log4net:
Installing 4.6: (Fresh install)

MSI (s) (54:64) [16:51:01:570]: Component: cmp_Log4Net; Installed: Absent;   Request: Local;   Action: Local
MSI (s) (54:64) [16:51:02:226]: Executing op: ComponentRegister(ComponentId={CB08ECF2-0F34-4324-BD22-0C1A6E042252},KeyPath=C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)
MSI (s) (54:64) [16:51:02:226]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).

MSI (s) (54:64) [16:51:02:351]: Executing op: FileCopy(SourceName=log4net.dll,SourceCabKey=file_log4net,DestName=log4net.dll,Attributes=512,FileSize=288768,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.2.11.0,Language=0,InstallMode=58982400,,,,,,,)
MSI (s) (54:64) [16:51:02:351]: File: C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll;    To be installed;        Won't patch;    No existing file
MSI (s) (54:64) [16:51:02:351]: Source for file 'file_log4net' is compressed

Then when upgrading to 4.7 there is a log file of the 4.6 TMC: (These are the 7 files that are NOT being upgraded with the 4.7 upgrade) These 7 files were part of several WiX Libraries.

MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\HtmlAgilityPack.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Microsoft.Win32.TaskScheduler.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Titus.Common.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Titus.Runtime.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Titus.Domain.Types.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (E0:D0) [12:11:41:074]: Allowing uninstallation of shared component: {CB08ECF2-0F34-4324-BD22-0C1A6E042252}. Other clients exist, but installed to a different location
MSI (s) (E0:D0) [12:11:41:074]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).

I will stick with only log4net:
MSI (s) (E0:D0) [12:11:41:090]: Component: cmp_Log4Net; Installed: Local;   Request: Absent;   Action: FileAbsent
MSI (s) (E0:D0) [12:11:42:230]: Executing op: FileRemove(,FileName=log4net.dll,,ComponentId={CB08ECF2-0F34-4324-BD22-0C1A6E042252})
MSI (s) (E0:D0) [12:11:42:230]: Verifying accessibility of file: log4net.dll

Now the 4.7 log file:

MSI (s) (E0:38) [12:07:49:528]: Component: cmp_Log4Net_TMC; Installed: Absent;   Request: Local;   Action: Local

I believe the next line is from the 4.6 component:
MSI (s) (E0:FC) [12:07:50:293]: Component: cmp_Log4Net; Installed: Local;   Request: Absent;   Action: FileAbsent
MSI (s) (E0:FC) [12:08:39:774]: Executing op: FileRemove(,FileName=log4net.dll,,ComponentId={CB08ECF2-0F34-4324-BD22-0C1A6E042252})
MSI (s) (E0:FC) [12:08:39:774]: Verifying accessibility of file: log4net.dll
MSI (s) (E0:FC) [12:08:41:117]: Executing op: FileRemove(,FileName=log4net.dll,,ComponentId={CB08ECF2-0F34-4324-BD22-0C1A6E042252})
MSI (s) (E0:FC) [12:08:41:117]: Verifying accessibility of file: log4net.dll
MSI (s) (E0:FC) [12:08:41:132]: Note: 1: 2318 2:
MSI (s) (E0:FC) [12:08:41:132]: Note: 1: 2318 2:

MSI (s) (E0:38) [12:09:28:454]: Executing op: ComponentRegister(ComponentId={1D986C2A-F30D-4816-AF2B-5C3DF07ECD5B},KeyPath=C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll,State=3,,Disk=1,SharedDllRefCount=2,BinaryType=0)
MSI (s) (E0:38) [12:09:28:454]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).

MSI (s) (E0:38) [12:09:29:220]: Executing op: RegisterSharedComponentProvider(,,File=file_log4net_TMC,Component={1D986C2A-F30D-4816-AF2B-5C3DF07ECD5B},ComponentVersion=1.2.15.0,ProductCode={FDF3F002-2B9D-491F-9637-EB496A52E3C1},ProductVersion=16.9.7,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (E0:38) [12:09:29:220]: Executing op: FileCopy(SourceName=log4net.dll,SourceCabKey=file_log4net_TMC,DestName=log4net.dll,Attributes=512,FileSize=304640,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.2.15.0,Language=0,InstallMode=58982400,,,,,,,)
MSI (s) (E0:38) [12:09:29:220]: File: C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll;    Overwrite;      Won't patch;    Existing file is a lower version
MSI (s) (E0:38) [12:09:29:220]: Source for file 'file_log4net_TMC' is compressed
MSI (s) (E0:38) [12:09:29:220]: Re-applying security from existing file.
MSI (s) (E0:38) [12:09:29:235]: Verifying accessibility of file: log4net.dll

Any idea why log4net.dll is not being installed on the upgrade?

How can I force it to be installed on the upgrade?

Thanks,

Steve

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Blair Murri
Sent: January 25, 2017 2:35 AM
To: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org<mailto:wix-users at lists.wixtoolset.org>>
Subject: Re: [wix-users] some files not installing on upgrade...

Your "4.7" log shows the 1.2.15.0 file overwriting the earlier file:

MSI (s) (2C:20) [10:51:16:804]: Executing op: FileCopy(SourceName=log4net.dll,SourceCabKey=file_log4net_TMC,DestName=log4net.dll,Attributes=512,FileSize=304640,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.2.15.0,Language=0,InstallMode=58982400,,,,,,,)

MSI (s) (2C:20) [10:51:16:804]: File: C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll;        Overwrite;     Won't patch; Existing file is a lower version

MSI (s) (2C:20) [10:51:16:804]: Source for file 'file_log4net_TMC' is compressed

MSI (s) (2C:20) [10:51:16:804]: Re-applying security from existing file.

MSI (s) (2C:20) [10:51:16:804]: Verifying accessibility of file: log4net.dll

Is there some subsequent rollback or component rule violation causing the file to be re-replaced?

Blair Murri

Sent from my Windows 10 phone

From: Steven Ogilvie<mailto:Steven.Ogilvie at titus.com>
Sent: Tuesday, January 24, 2017 9:28 AM
To: WiX Toolset Users Mailing List<mailto:wix-users at lists.wixtoolset.org>
Subject: Re: [wix-users] some files not installing on upgrade...

Yes I have verbose logging turned on :)

So just did an upgrade from our 4.6 product to 4.7 of one of our clients...
Install/uninstall works fine
Install 4.6 then upgrade 4.7 7 files are missing, here is logging of 1 file log4net.dll that is missing after upgrade...

In 4.6 the version of log4net.dll is: 1.2.11.0 In 4.7 the version of log4net.dll is: 1.2.15.0

>From the installer logfile:

On upgrade the MSI from 4.6 TMC client has this in it's logfile:
MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\HtmlAgilityPack.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Microsoft.Win32.TaskScheduler.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Titus.Common.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Titus.Runtime.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\Titus.Domain.Types.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
MSI (s) (2C:80) [10:52:48:298]: Allowing uninstallation of shared component: {CB08ECF2-0F34-4324-BD22-0C1A6E042252}. Other clients exist, but installed to a different location MSI (s) (2C:80) [10:52:48:298]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).

MSI (s) (2C:80) [10:52:48:313]: Component: cmp_Log4Net; Installed: Local;   Request: Absent;   Action: FileAbsent
MSI (s) (2C:80) [10:52:48:313]: Component: cmp_TitusDomainTypes; Installed: Local;   Request: Absent;   Action: Absent
MSI (s) (2C:80) [10:52:48:313]: Component: cmp_TitusRuntime; Installed: Local;   Request: Absent;   Action: Absent
MSI (s) (2C:80) [10:52:48:313]: Component: cmp_Titus.Runtime.Resources; Installed: Local;   Request: Absent;   Action: Absent
MSI (s) (2C:80) [10:52:48:313]: Component: cmp_TitusCommonDll; Installed: Local;   Request: Absent;   Action: Absent
MSI (s) (2C:80) [10:52:48:313]: Component: cmp_TaskScheduler; Installed: Local;   Request: Absent;   Action: Absent
MSI (s) (2C:80) [10:52:48:329]: Component: cmp_HtmlAgilityPack; Installed: Local;   Request: Absent;   Action: Absent

Then in the 4.7 log file:

MSI (s) (2C:20) [10:50:09:509]: Component: cmp_Log4Net_TMC; Installed: Absent;   Request: Local;   Action: Local

MSI (s) (2C:20) [10:51:16:008]: Executing op: ComponentRegister(ComponentId={915EDDFD-FEC3-4E30-A5FE-DF7B0DA2919},KeyPath=C:\Program Files (x86)\TITUS\TITUS Plugins\log4net.dll,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)
MSI (s) (2C:20) [10:51:16:008]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Plugins\log4net.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).
The above log4net is installed...

MSI (s) (2C:20) [10:51:16:070]: Executing op: ComponentRegister(ComponentId={1D986C2A-F30D-4816-AF2B-5C3DF07ECD5B},KeyPath=C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll,State=3,,Disk=1,SharedDllRefCount=2,BinaryType=0)
MSI (s) (2C:20) [10:51:16:070]: WIN64DUALFOLDERS: Substitution in 'C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll' folder had been blocked by the 1 mask argument (the folder pair's iSwapAttrib member = 0).

MSI (s) (2C:20) [10:51:16:790]: Executing op: RegisterSharedComponentProvider(,,File=file_log4net_TMC,Component={1D986C2A-F30D-4816-AF2B-5C3DF07ECD5B},ComponentVersion=1.2.15.0,ProductCode={4BD3B8A4-8551-42C0-83AC-212ABA70B074},ProductVersion=16.9.7,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)

MSI (s) (2C:20) [10:51:16:804]: Executing op: FileCopy(SourceName=log4net.dll,SourceCabKey=file_log4net_TMC,DestName=log4net.dll,Attributes=512,FileSize=304640,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.2.15.0,Language=0,InstallMode=58982400,,,,,,,)
MSI (s) (2C:20) [10:51:16:804]: File: C:\Program Files (x86)\TITUS\TITUS Message Classification\log4net.dll;    Overwrite;      Won't patch;    Existing file is a lower version
MSI (s) (2C:20) [10:51:16:804]: Source for file 'file_log4net_TMC' is compressed MSI (s) (2C:20) [10:51:16:804]: Re-applying security from existing file.
MSI (s) (2C:20) [10:51:16:804]: Verifying accessibility of file: log4net.dll

Does anyone see why this file is not being replaced on upgrade?

Here is my major upgrade element

A long thread sorry...

Steve

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Ampian, Teddy
Sent: January 18, 2017 4:50 PM
To: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org<mailto:wix-users at lists.wixtoolset.org>>
Subject: Re: [wix-users] some files not installing on upgrade...

Hi Steve,

This list is here to provide help - thank you for your patience through this process.

Would you please confirm that verbose logging is turned on?

You can do so with the following:
<Property Id="MsiLogging" Value="v" />

Source: http://stackoverflow.com/questions/35774339/

Cheers,
Teddy

---
Teddy Ampian
Software Engineer
Boston Scientific
MG Ops EEG Data Management
teddy.ampian at bsci.com<mailto:teddy.ampian at bsci.com>
Two Scimed Pl, Maple Grove, MN 55311
www.bostonscientific.com<http://www.bostonscientific.com<http://www.bostonscientific.com%3chttp:/www.bostonscientific.com>>

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Steven Ogilvie
Sent: Wednesday, January 18, 2017 03:17 PM
To: WiX Toolset Users Mailing List
Subject: Re: [wix-users] some files not installing on upgrade...
[Steven Ogilvie]
Sigh....

I am under a lot of stress and management asking me to fix the upgrade...

I have added a very detailed email about how it was, what it is like now...

As well as 3 features have the same components and 2 features install those components but the 3rd feature does NOT

I was hoping that someone had some expertise and/or knowledge on where to look...

I have been looking at the logs...

Thanks,

Steve

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Blair Murri
Sent: January 18, 2017 1:49 PM
To: Steve Ogilvie <SOGILVIE at msn.com<mailto:SOGILVIE at msn.com>>; WiX User List <wix-users at lists.wixtoolset.org<mailto:wix-users at lists.wixtoolset.org>>
Subject: Re: [wix-users] some files not installing on upgrade...

Verbose logs tell all...

Sent from my Windows 10 phone

From: Steve Ogilvie<mailto:SOGILVIE at msn.com>
Sent: Tuesday, January 17, 2017 2:27 PM
To: WiX User List<mailto:wix-users at lists.wixtoolset.org>
Subject: [wix-users] some files not installing on upgrade...
Importance: High

Hi all,

I have fixed the issue of the install/uninstall of my 'new' MSI's (a 32 bit and a 64 bit) that I "merged" from 6 MSI's from my last RTM release i.e. 4.6 and now I am working on 4.7 release.

We wanted to go from 6 MSI's down to 1 (well 2, 1 for 32 bit and 1 for 64 bit)...

Within the 'new' MSI are a few features:
1. Client Service
2. Plugins
3. Another Service
4. 3 Clients, i.e. ClientX, ClientY, ClientZ

The first 3 features are installed per the bitness of the OS (and 1 of the Clients) and the 2 other client features are installed on the basis of the bitness of Office.
So the BootStrapper will determine which of the 2 MSI's to run or to run both...
i.e. if a 64 bit OS but Office is 32 bit then both MSI's will run...

I had 3 client MSI's (and the Client Service MSI) and each of those Client MSI's had used 4 WiX library's and used a WixLibRedirectFolder in the product.wxs i.e.
<Directory Id="CLIENT_PATH" DiskId="1">
  <Directory Id="WixLibRedirectFolder">

and inside the library.wxs was:
i.e.
<ComponentGroup Id="cmpgrp_Log4Net" Directory="WixLibRedirectFolder">

Since I can't have multiple WixLibRedirectFolder in 1 MSI I ended up using the WiX library's for the Client Service feature...

Then for the 3 Client features I added the 7 components that were in the 4 WiX library's but renamed the components/File elements as cmp_Blah_ClientX, file_Blah_ClientX and ClientY and ClientZ and of course change the GUIDS for each component...

The weird thing, is that on an upgrade the 2 client features i.e. ClientX and ClientY install those 7 components but Feature ClientZ doesn't...

All 3 feature have the exact same 7 component/file elements and of course their own unique components... Each of the Client features are installed to a different folder...

Any idea why this is happening??

thanks,

Steve

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