[wix-users] Bundle fails to acquire payloads

[Jacques Eloff]

Hi Sean

Yes, all our download links are HTTPS

On Tue, Feb 21, 2017 at 3:12 PM, Sean Hall <r.sean.hall at gmail.com> wrote:

> 0x80072efd translates to WININET_E_CANNOT_CONNECT, which some googling
> shows could be SSL errors. Is it trying to download over HTTPS?
>
> On Tue, Feb 21, 2017 at 4:13 PM, Jacques Eloff <repstosd at gmail.com> wrote:
>
> > Hi
> >
> > We shipped a web based bundle (99% of the content is downloaded on
> demand).
> > A number of customers have reported errors like
> >
> > [3838:28C0][2016-07-06T09:31:13]e000: Error 0x80072efd: Unknown HTTP
> > status
> > code 0, returned from URL: ...
> >
> > When they copy/paste the URL directly into their browser they can
> > successfully download the package.
> >
> > I've tried to gather some environmental information. Some of them only
> run
> > Windows Defender and no firewall settings, other have 3rd party AV
> > software. OS versions cover 8, 8.1 and 10
> >
> > I seem to recall the engine issues two requests, the first to obtain
> > metadata of the package before starting the actual download. I'm guessing
> > something must be blocking the first requests, but each time I ask
> whether
> > they have any settings blocking outgoing requests the answer is a
> definite
> > NO.
> >
> > Is it possible it gets blocked at their ISP? But if so, why can they
> > directly access the URLs? The 0 status code also has me stumped.
> >
> > In case it matters, the bundles were built using WiX 3.10 (RTM), but I
> > think we saw errors like these when we used 3.9 as well. I'm pretty sure
> > it's environmental as we're seeing this on less than 1% of our customers'
> > machines. I just don't know what else could be causing it other than
> > firewalls and AV software (or what other remedy to suggest).
> >
> > Thanks,
> > Jacques
> >
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> > http://www.firegiant.com/
> >
>
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