[wix-users] Uninstall error with "Note: 1: 2265 2: 3: -2147287035"

[Rod Widdowson]

I'm looking for hints on where to go next.

I have a customer reporting (https://issues.shibboleth.net/jira/browse/IDP-766 in case any ones cares) an uninstall issue which (of
course) I cannot repro.

Customer provided logs and I think this is the point when badness occurs:

MSI (s) (C8:84) [09:36:29:428]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=125948200)
MSI (s) (C8:84) [09:36:29:444]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (C8:84) [09:36:29:444]: User policy value 'DisableRollback' is 0
MSI (s) (C8:84) [09:36:29:444]: Machine policy value 'DisableRollback' is 0
MSI (s) (C8:84) [09:36:29:444]: Note: 1: 2265 2:  3: -2147287035 
Action 9:36:29: RollbackCleanup. Removing backup files
RollbackCleanup: File: C:\Config.Msi\414bd01.rbf
RollbackCleanup: File: C:\Config.Msi\414bd02.rbf

Poking that this:

	-2147287035 is 0x80030005 is Error code: (HRESULT) 0x80030005 (2147680261) - Access Denied 
	65 is Error code: (Win32) 0x41 (65) - Network access is denied.

	And the screen shot supplied by the customer shows a dialog "Could not access network location "\Jetty\".  

"Jetty" does name a directory which is created and I do see a few properties being set such as

MSI (s) (C8!70) [09:36:25:694]: PROPERTY CHANGE: Adding _JettyDir_35 property. Its value is 'C:\Program Files
(x86)\Shibboleth\\Jetty\bin\'.

So maybe something is ignoring the "C:\Program Files (x86)\Shibboleth" thing?

However, if I look at my own successful uninstall it looks much the same as the failing one right up to the rollback.

MSI (s) (E8:3C) [10:26:30:129]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=125948200)
MSI (s) (E8:3C) [10:26:30:144]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (E8:3C) [10:26:30:144]: User policy value 'DisableRollback' is 0
MSI (s) (E8:3C) [10:26:30:144]: Machine policy value 'DisableRollback' is 0
MSI (s) (E8:3C) [10:26:30:160]: Note: 1: 2265 2:  3: -2147287035 

Only it then goes on to work.

MSI (s) (E8:3C) [10:26:33:175]: Note: 1: 2318 2:  
MSI (s) (E8:3C) [10:26:33:300]: Note: 1: 2318 2:  
MSI (s) (E8:3C) [10:26:33:379]: No System Restore sequence number for this installation.
MSI (s) (E8:3C) [10:26:33:425]: Unlocking Server
MSI (s) (E8:3C) [10:26:33:472]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 10:26:33: InstallFinalize. Return value 1.
Action ended 10:26:33: INSTALL. Return value 1.

There is obviously something wrong with my installer but I'm coming up dry trying to work out what.  Any suggestions?

Thanks