[wix-users] failing to elevate privileges on Win 10 - WiX 3.9r2

[David Burson]

Thanks, I'll ask him to check that as well as the antivirus possibility.

On Wed, Oct 5, 2016 at 1:55 PM, John Cooper <JoCooper at jackhenry.com> wrote:

> https://social.technet.microsoft.com/Forums/office/
> en-US/c5495f5a-d70e-4ce9-84ed-3bcbfaf65aa0/uac-file-
> virtualization-service-failed-to-start?forum=winserver8gen
>
> There are two Microsoft support configurations.
>
> 1) UAC and File Virtualization enabled;
> 2) UAC and File Virtualization disabled;
>
> Unfortunately, it is common to see UAC disabled and File Virtualization
> enabled.  And I've even seen UAC enabled and File Virtualization disabled.
>
> If File Virtualization is not able to start, there will be logging in the
> Event Viewer.  Of course, it's even easier just to check the registry entry
> as above.
>
> --
> John Merryweather Cooper
> Senior Software Engineer -- Integration Development Group -- Enterprise
> Notification Service
> Jack Henry & Associates, Inc.® | Lenexa, KS  66214 | Office:
> 913-341-3434x431050
> JoCooper at jackhenry.com
>
>
>
>
>
> -----Original Message-----
> From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf
> Of David Burson
> Sent: Wednesday, October 5, 2016 12:49 PM
> To: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
> Subject: Re: [wix-users] failing to elevate privileges on Win 10 - WiX
> 3.9r2
>
> The e-mail below is from an external source.  Please do not open
> attachments or click links from an unknown or suspicious origin.
>
> How should he check for whether FileVirtualization is disabled?
>
> On Wed, Oct 5, 2016 at 1:28 PM, John Cooper <JoCooper at jackhenry.com>
> wrote:
>
> > Is FileVirtualization disabled?  I've seen some crazy configs where
> > UAC is on but FileVirtualization is disabled.
> >
> > --
> > John Merryweather Cooper
> > Senior Software Engineer -- Integration Development Group --
> > Enterprise Notification Service Jack Henry & Associates, Inc.® |
> > Lenexa, KS  66214 | Office:
> > 913-341-3434x431050
> > JoCooper at jackhenry.com
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On
> > Behalf Of Hoover, Jacob
> > Sent: Wednesday, October 5, 2016 11:21 AM
> > To: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
> > Subject: Re: [wix-users] failing to elevate privileges on Win 10 - WiX
> > 3.9r2
> >
> > The e-mail below is from an external source.  Please do not open
> > attachments or click links from an unknown or suspicious origin.
> >
> > winerror.h 0x80070020
> > #define ERROR_SHARING_VIOLATION
> > The process cannot access the file because it is being used by another
> > process.
> >
> > Kind of sounds like the attempt to create an elevated process failed
> > due to some crazy anti-virus software.
> >
> > -----Original Message-----
> > From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On
> > Behalf Of David Burson
> > Sent: Wednesday, October 05, 2016 11:17 AM
> > To: wix-users at lists.wixtoolset.org
> > Subject: [wix-users] failing to elevate privileges on Win 10 - WiX
> > 3.9r2
> >
> > Hi,
> >
> > I have a colleague running Windows 10, testing my application.  When
> > he tries to install my application he does NOT get a UAC prompt, the
> > installer fails, and the log file includes this:
> >
> > [190C:5294][2016-09-28T17:43:56]e000: Error 0x80070020: Failed to
> > launch elevated child process:
> > C:\Users\Dan\AppData\Local\Temp\{91da9c8a-d362-4609-be08-
> > 5f648f4ee8fe}\.be\MapCreatorSetup-x64-1.5.0.exe
> >
> > [190C:5294][2016-09-28T17:43:56]e000: Error 0x80070020: Failed to
> elevate.
> >
> > [190C:5294][2016-09-28T17:43:56]e000: Error 0x80070020: Failed to
> > actually elevate.
> >
> > [190C:5294][2016-09-28T17:43:56]e000: Error 0x80070020: Failed to
> elevate.
> >
> > If he right-clicks the installer and selects Run as Administrator, he
> > gets the UAC dialog, clicks Yes, but does not have to enter his
> > password.  Then my installer works.
> >
> > His experience is identical whether he tries to install with his admin
> > user or his non-admin user.
> >
> > His UAC Settings are set at the default, second from the top (“Notify
> > me only when apps try to make changes to my computer (default)”).
> >
> > I’ve tested on 3 other Win 10 machines and cannot duplicate the
> > problem - my installer works as expected.  Any idea what could be
> > causing the problem on this one Windows 10 machine?  My fear, of
> > course, is that when I release my app lots of other people will have
> this problem.
> >
> > Thanks,
> >
> > David
> >
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