[wix-users] Wix setup can´t start custom action

[Andreas Buchner]

Hello everyone,

I have one customer who faces the following issue on only one of his clients:

Our setup is executing a custom action before InstallFinalize which is defined like the following:
    <CustomAction
      Id="CreateNativeImages"
      BinaryKey="CustomActions.CA.dll"
      DllEntry="CreateNativeImages"
      Execute="deferred"
      Return="check" />

The setup fails while it tries to execute the custom action. In the MSI-Log we see the following:

MSI (s) (50:78) [11:08:54:135]: Generating random cookie.
MSI (s) (50:78) [11:08:54:140]: Created Custom Action Server with PID 5500 (0x157C).
MSI (s) (50:1C) [11:08:54:196]: Running as a service.
MSI (s) (50:1C) [11:08:54:198]: Hello, I'm your 32bit Impersonated custom action server.
SFXCA: Failed to create new CA process via RUNDLL32. Error code: 216
CustomAction CreateNativeImages returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:08:54: InstallFinalize. Return value 3.
MSI (s) (50:54) [11:08:54:528]: User policy value 'DisableRollback' is 0
MSI (s) (50:54) [11:08:54:528]: Machine policy value 'DisableRollback' is 0

Currently we´re using WiX 3.10.1.2213. The operating system is Win7 x64 and the setup is compiled in x86.
We already created a test setup which only installs one file and tries to start a custom action which only calls a messagebox and we´re running into the same issue.

Has anyone an idea/suggestion what can cause this?
Thanks in advance!

Andreas Buchner