[wix-users] Uninstall Failure - 0x800700490 (Element Not Found)

[Stephen Downard]

Nothing obvious logged.

[08A0:08B0][2016-06-15T11:37:35]i001: Burn v3.10.2.2516, Windows v6.1 (Build 7601: Service Pack 1), path: C:\ProgramData\Package Cache\{1c4256f9-5410-462d-bcc1-8092e61b4aa8}\MyInstall.exe
[08A0:08B0][2016-06-15T11:37:35]i000: Initializing numeric variable 'MerchantID' to value '0'
[08A0:08B0][2016-06-15T11:37:35]i000: Initializing numeric variable 'AcceptorID' to value '0'
[08A0:08B0][2016-06-15T11:37:35]i000: Initializing string variable 'IdleMessage' to value 'Welcome to'
[08A0:08B0][2016-06-15T11:37:35]i000: Initializing string variable 'UpdateBtn' to value 'Update'
[08A0:08B0][2016-06-15T11:37:35]i000: Initializing string variable 'DownloadText' to value 'Please wait downloading update...'
[08A0:08B0][2016-06-15T11:37:35]i000: Initializing numeric variable 'CheckUpdate' to value '0'
[08A0:08B0][2016-06-15T11:37:35]i009: Command Line: '/uninstall'
[08A0:08B0][2016-06-15T11:37:35]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\inst_tst\AppData\Local\Temp\MyInstall_20160615113735.log'
[08A0:08B0][2016-06-15T11:37:35]i052: Condition 'VersionNT >= v6.0' evaluates to true.
[08A0:08B0][2016-06-15T11:37:35]i000: Setting string variable 'WixBundleManufacturer' to value 'MyInstall'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[08A0:08E4][2016-06-15T11:37:35]i000: WIXSTDBA: LoadBootstrapperBAFunctions() - BA function DLL C:\Users\inst_tst\AppData\Local\Temp\{A16B3664-ACF1-4EBE-8323-9529FE284DC6}\.ba\bafunctions.dll
[08A0:08E4][2016-06-15T11:37:35]e000: Error 0x8007007e: WIXSTDBA: LoadBootstrapperBAFunctions() - Failed to load DLL C:\Users\inst_tst\AppData\Local\Temp\{A16B3664-ACF1-4EBE-8323-9529FE284DC6}\.ba\bafunctions.dll
[08A0:08E4][2016-06-15T11:37:35]i000: Setting version variable 'WixBundleFileVersion' to value '1.3.0.0'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'MerchantLabelState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'AcceptorLabelState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'IdleMessageLabelState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'MerchantIDEditboxState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'AcceptorIDEditboxState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'IdleMessageEditboxState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'DownloadingTextLabelState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'UpdateButtonState' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'ModifyUpdateButton' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: Setting string variable 'ModifyDownloadingTextLabel' to value 'disable'
[08A0:08E4][2016-06-15T11:37:35]i000: OnDetect-->Active Bundle is installed.
[08A0:08B0][2016-06-15T11:37:35]i100: Detect begin, 4 packages
[08A0:08B0][2016-06-15T11:37:35]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9ba82d06-3d4b-48f3-b97b-56436a0faa7a}'
[08A0:08B0][2016-06-15T11:37:35]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{777eb899-93b6-4d25-8d36-f253d7a8a547}'
[08A0:08B0][2016-06-15T11:37:35]i000: Setting string variable 'TriPos5_4_1_UninstallCommand' to value '"C:\ProgramData\Package Cache\{0424de1e-84c2-4677-b2ac-418a680a485e}\triPOS Setup.exe" /uninstall /quiet'
[08A0:08B0][2016-06-15T11:37:35]i000: Setting string variable 'VerifoneUninstallCommand' to value '"C:\Program Files\Verifone\USB Driver Vx\unins000.exe"'
[08A0:08B0][2016-06-15T11:37:35]i000: Setting string variable 'Net4x64FullVersion' to value '4.5.50709'
[08A0:08B0][2016-06-15T11:37:35]i000: Setting string variable 'Net4FullVersion' to value '4.5.50709'
[08A0:08B0][2016-06-15T11:37:35]i052: Condition '(VerifoneUninstallCommand OR TriPos5_4_1_UninstallCommand)' evaluates to true.
[08A0:08B0][2016-06-15T11:37:35]i052: Condition 'VerifoneUninstallCommand' evaluates to true.
[08A0:08B0][2016-06-15T11:37:35]i052: Condition 'TriPos5_4_1_UninstallCommand' evaluates to true.
[08A0:08B0][2016-06-15T11:37:35]i101: Detected package: RollBackAction, state: Present, cached: Complete
[08A0:08B0][2016-06-15T11:37:35]i101: Detected package: VeriFoneInstall, state: Present, cached: Complete
[08A0:08B0][2016-06-15T11:37:35]i101: Detected package: TriPosInstall, state: Present, cached: Complete
[08A0:08B0][2016-06-15T11:37:35]i101: Detected package: MyInstallMsi, state: Present, cached: Complete
[08A0:08B0][2016-06-15T11:37:35]i052: Condition '(Net4FullVersion > v4.5.50700) OR (Net4x64FullVersion > v4.5.50700)' evaluates to true.
[08A0:08B0][2016-06-15T11:37:35]i199: Detect complete, result: 0x0



-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Carter Young
Sent: Wednesday, June 15, 2016 10:52 AM
To: wix-users at lists.wixtoolset.org
Subject: Re: [wix-users] Uninstall Failure - 0x800700490 (Element Not Found)

Don't be nervous at the length, but I'm going to ask that you paste the entire log here, and ask one more question.  What exactly are you trying to Detect, ie, a previous install of your product, Office, some other app etc?  Provide us with a bit more context

On 06/15/2016 09:44 AM, Stephen Downard wrote:
> My uninstall is failing with 0x800700490 (Element Not Found).  The log file ends at Detect complete, result: 0x0.  Any ideas?
>
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