[wix-users] Bad install state

[Patterson, Brent]

Tried that, but it didn't work.  After 8 hours of hair pulling, the solution was to reinstall the MSI manually, then uninstall.  This fixed whatever was telling the bootstrapper bundle it was present.  Not sure how it got into this state.

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Robert Goodridge
Sent: Wednesday, August 3, 2016 10:42 PM
To: WiX Toolset Users Mailing List <wix-users at lists.wixtoolset.org>
Subject: Re: [wix-users] Bad install state

Microsoft have released a tool to clean up ARP: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed


Warm regards

Rob Goodridge | CloudArchitect | LANSA Product Centre

-----Original Message-----
From: wix-users [mailto:wix-users-bounces at lists.wixtoolset.org] On Behalf Of Patterson, Brent
Sent: Thursday, 4 August 2016 10:08 AM
To: wix-users at lists.wixtoolset.org
Subject: [wix-users] Bad install state

While testing installs, I somehow got myself into a very bad install state.  The bootstrapper UI won't uninstall correctly.  So I had to manually clean up.  I removed the program files, the program data's package cache entry for it, registry entries for the GUID that I used, even the forbidden C:\Windows\Installer that's so hidden "Show Hidden Files/Folders" doesn't show it.  Yet when I run the installer again, it says it's installed already, and shows me the "Uninstall" option, which if I try and do, it doesn't actually uninstall.

The log says "Detected related bundle: {GUID}", and I scoured the computer for anything that has that.  Even ran CCleaner that found it again in uninstall list and I uninstalled it from there, and cleaned up broken registry entries.  But that didn't fix it.  It still says the bundle was detected.  Where is it looking at?  I would like to fix this and remove whatever it is that makes the installer thinks it's already present.

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