[wix-users] Error 2769 when Upgrading

Carter Young ecyoung at grandecom.net
Tue Aug 4 13:41:29 PDT 2015

Please See the MSI Error Table at:

Error 2769 states:

Message Code:2769
Message: Custom Action [2] did not close [3] MSIHANDLEs.

The InstallExecuteSequence may have been authored incorrectly. Actions
that change the system must be sequenced between the InstallInitialize
and InstallFinalize actions. Perform package validation and check for ICE77.


As such, the CA of Residue Remove must Come BEFORE InstallFinalize, ie.
the Sequence Number cannot be above 6600.  See the Suggested Install
Execute Order at:

And on a Side note any "residue" should be removed by the
RemoveExistingProducts Action as documented here: 
See Also:
I believe You can recode your CA to fall within RemoveExistingProducts.



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